Returns & Exchanges

At Afrocenchix, we want you to love your hair care journey; however, if you are not completely satisfied, you can return unopened and unused products within 14 days of receipt for a full refund.

Return Process

• 1.
  Initiate Your Request

  Email our customer care team with your order number and reason for return to receive your unique return authorization code.

• 2.
  Pack Securely

  Ensure the items are in their original, unopened packaging and safely tucked into a sturdy box to prevent damage during transit.

• 3.
  Ship the Package

  Affix the provided return label or address the package to our warehouse, ensuring you obtain a proof of postage receipt from your courier.

• 4.
  Receive Your Refund

  Once our team inspects the returned products, we will process your refund to the original payment method within 5-10 business days.