Frequently Asked Questions
Everything you need to know about our award-winning natural hair care.
Are Afrocenchix products suitable for all hair types?
Our products are specifically formulated for afro, curly, and coily hair (types 3 and 4). They are made with natural ingredients to provide the intense moisture and strength these hair textures require.
Do you ship internationally?
Yes, we ship our hair care essentials worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
Are your products vegan and cruelty-free?
Absolutely. All Afrocenchix products are 100% vegan and we never test on animals. We prioritize ethical sourcing and sustainable, plant-based ingredients.
What is your return policy?
We offer a 14-day return window for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your delivery's progress.
Are your products safe for children?
Yes, our Gentle Joy range is specifically designed for children's delicate scalps, but all our natural formulas are safe for the whole family as they are free from harsh chemicals, sulfates, and parabens.